What if I get spam or unwanted messages?

๐Ÿ’ฌ Messaging & Chat1 min readยทUpdated today

Dealing with Spam or Unwanted Messages

We've built protections against spam, but here's what to do if unwanted messages slip through.

Built-in Protection

  • Captcha verification โ€” Every guest message passes an automated challenge
  • Rate limiting โ€” Prevents message flooding from a single source
  • Timing checks โ€” Blocks automated submissions
  • Abuse detection โ€” Blocks obvious spam patterns

Handling Unwanted Messages

  • Archive โ€” Removes from inbox, keeps history
  • Mute โ€” No more notifications from this conversation
  • Report โ€” Flag abusive content for review

How to Report

  1. Open the conversation
  2. Click the menu (three dots)
  3. Select "Report"
  4. Choose a reason

Serious Issues

For harassment or threats, contact us directly. We take abuse seriously and may involve authorities if necessary.

Related Documentation

More in this category

Was this article helpful?

Get helpful tips by email

Subscribe to receive product tips, how-to guides, and updates that help you get the most out of itemID.

Still have questions?

Browse our Help Center or get in touch.

Visit Help Center