I'm not receiving messages. What's wrong?

Not Receiving Messages?

If you're not getting messages from finders, several causes could be at play.

Checklist

1. Check spam folder — Email notifications sometimes land there
2. Email verified? — Your account email must be verified to receive notifications
3. Check in-app chat — Messages are also visible in your dashboard under Messages
4. Notifications enabled? — Check your profile notification settings

Guest Messages

Guest messages are delivered immediately — there is no verification delay. As soon as someone sends a message through your item's QR code, it appears in your Messages section and you receive an email notification.

Technical Issues

• Add itemid.io as a trusted sender in your email settings
• Check if your mailbox is full
• Test with a different email address

Still Nothing?

Contact our support — we'll help you troubleshoot.