Message Delivery Issues
Troubleshooting email, in-app, and push notifications.
Not Receiving Messages?
If someone has scanned your item and sent a message but you haven't received a notification, there could be several causes. itemID sends notifications through multiple channels β email, in-app, and push notifications β so let's troubleshoot each one.
Email Notifications
Check Your Spam Folder
The most common reason for missing email notifications is spam filtering. Check your spam or junk folder for emails from itemID. If you find our emails there, mark them as "Not Spam" to prevent future filtering. Adding our sending address to your contacts also helps ensure delivery.
Make sure your registered email address is correct and up to date. You can verify this in your account settings. If you recently changed your email, ensure the new address has been verified.
Email Provider Issues
Some email providers have aggressive filtering that may delay or block transactional emails. If you consistently miss notifications, consider adding our domain to your email whitelist. Corporate email accounts with strict security policies may require IT assistance to whitelist the sender.
Push Notifications
If push notifications aren't working, check the following:
- Browser notification permission is set to "Allow" for itemID
- Your device's Do Not Disturb mode is not active
- The browser or device hasn't revoked notification permissions after an update
- Try disabling and re-enabling notifications in your ID settings
In-App Messages
All messages are always available in your dashboard under the Messages section, regardless of email or push notification status. If other notification channels fail, you can always check your dashboard directly to see if any messages have arrived. Log in regularly to your account if you have items marked as "Lost."