My QR code won't scan. What should I do?
🔧 Troubleshooting1 min read·Updated today
QR Code Won't Scan?
Sometimes there are scanning issues. Here are the most common causes and solutions.
Common Problems
- Poor lighting — Ensure adequate light
- Damaged code — Scratches, tears, or fading
- Wrong distance — Optimal: 10-30 cm
- Dirt — Clean the label gently
- Reflections — Avoid direct light on glossy labels
Solutions to Try
- Try different angles and distances
- Clean the label and camera lens
- Try with more or less light
- Test with another smartphone
For Permanent Damage
If the label is too damaged, you can print a new one. The QR code stays the same — all data remains linked.
Device Issues
Some older devices don't have built-in QR recognition. A free QR scanner app from the app store can help.